RETURN & REFUND

 

RETURN & REFUND POLICY

We want you to love your skincare — but if something isn’t right, we’re here to help.

30-Day Return Window

You have 30 days from the date of delivery to request a return. To qualify, the item must be unused, in its original condition and packaging, with all tags attached. A receipt or proof of purchase is also required.

How to Start a Return

To initiate a return, please contact us at support@briskskincare.com. Once your request is approved, we’ll provide a return shipping label along with step-by-step instructions.

Please note: Returns sent without prior approval will not be accepted.

Return Address:
[INSERT RETURN ADDRESS HERE]

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please reach out to us immediately. We'll evaluate the issue and work to make it right as quickly as possible.

Items That Cannot Be Returned

Some items are not eligible for return, including:

  • Opened or used personal care products

  • Customized or personalized items

  • Gift cards

  • Final sale or clearance items

  • Hazardous materials, flammable liquids, or gases

If you’re unsure whether your item qualifies, feel free to reach out to our support team before initiating a return.

Exchanges

Need something else? The quickest way is to return your original item and place a new order once your return is accepted.

EU Customers: 14-Day Right of Withdrawal

If your order was shipped within the European Union, you’re entitled to cancel or return it within 14 days of delivery, no explanation needed. The product must be unused, in original packaging, and accompanied by proof of purchase.

Refund Process

Once we receive and inspect your return, we’ll notify you about the approval status. If approved, your refund will be issued to your original payment method within 10 business days. Please note: banks and credit card providers may take additional time to process and post the refund.

If it's been more than 15 business days since your return was approved and you haven’t received your refund, please contact us at support@briskskincare.com.